Delivery of Your Items
Delivery of your items can take anywhere from two to eight full business days for US domestic shipments, depending on your location and the shipping method you select at Checkout. Business days are Monday - Friday, excluding federal holidays within the United States.
Shipping costs for orders placed on this site are based on the product dimension and the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges for an individual item. You will be provided with the estimated shipping cost for your order during Checkout.
Generally, you will have the option of upgrading your shipping method for faster delivery in the Checkout process.
Orders are shipped on business days only. Business days are Monday - Friday, excluding federal holidays within the United States.
We maintain inventory on most products but due to the number of items, volatility of demand and vendor production schedules it is impossible for us to guarantee that we will have each and every individual item in stock when an order is received. Orders for in stock items are processed on a "first come, first served basis" based upon the date and time received.
For in stock items we normally ship orders paid for by credit card on the business day they are received; weekend orders for in stock items received from noon Pacific time on Friday through noon Pacific time on Monday normally ship on Tuesday. Orders paid for by check normally ship after we allow a seven business day bank clearing time. We will notify you promptly by email if we will be unable to meet these objectives. For purposes of compliance with the FTC "Mail and Telephone Order Merchandise Rule" our stated shipment policy is that we will ship all orders within 30 days of receipt of payment and complete destination shipping information.
You will not be charged for any item until it is shipped to you.
Emails About Your Order
These are some of the emails you may expect to receive from us:
Your order has been received. This email confirms that we have received your order. It includes your order number. Keep this email for your records.
Advance Sales Notice. This email informs you that an item from your order is not available for immediate shipment and will ship when it is available. Your credit card is not charged until the item is shipped. Keep this email for your records.
Your order has shipped. This email confirms that your order or part of your order has shipped. You may receive multiple emails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.
Important notice about your order. There are a few reasons why you would receive this email, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order.
Please Note: If the email address you provided with your order is invalid, you will not receive any of the above email notifications about your order. If you do not receive an email from us, please check your SPAM or Junk Mail folder. We also recommend adding "shieldlife.com" to your address book to allow receipt of our replies. If you still do not receive an email and want to confirm your order please e-mail us at firstname.lastname@example.org or call us at 562-946-3377. It is not Shield Life responsibility to detect if your email address is valid or not.