Return Policy - shieldlife.com
- Returned items must be in new condition and in its original packaging
- Shield Life reserves the right to refuse or exchange of items that are not in new condition due to damage or misuse by the customer
- Fill out the Return Merchandise Authorization form below and include in the packaging or securely attach on outside of the box if not opened
- You may return your item within 15 days of delivery for a refund with 15% restocking fee of the purchase price (Less the shipping and handling charges.)
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Shield Life ships exclusively to the 48 contiguous United States and Washington, D.C.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, APO/FPO/DPO military addresses, or international destinations.
These restrictions apply to all orders due to shipping costs and limitations on warranty, returns, and customer service support.
- The address to return the item is:
Shield Life
Attn: Returns Department
11832 1/2 Alondra Blvd. Norwalk, CA 90650
- Due to the payment processors policy of charging for cancellations, we apply the processing fee (about 3-4% of the original amount) before the refund with any cancelled orders.
Please be sure to do the followings for Return:
- To ensure prompt processing, please include a copy of the Packing Slip
- Download 'Return Request Form' and fill in the blanks for Return and include a copy of the Form
- Return Request Form Download