- What is the difference between TheraMat and TheraMat Lite?
TheraMat: Filters out 99% EMF. Generates far infrared heat and negative ions. Finish is 100% cotton.TheraMat Lite: Filters out 90% EMF. Generates far infrared heat. Does not generate negative ions. Finish is Polyester.
- Why is the controller blinking?
Please make sure the controller is fully connected the right way. If the controller is connected well and is still blinking, that is an indication of the mat malfunctioning. Please contact us for assistance.
- What should I do if the temperature controller gets warm?
Please check to see that the temperature setting has not been set on HIGH. Check to see that the product is not folded in any area. Folds lead to a concentration heat in the specific area. If the product is still too hot, unplug the product, and contact customer service.
- How do I store my TheraMat?
The Shield Life Theramats do not have to be stored away during the off-season. You can continue to benefit from TheraMat’s natural negative ion spring while it is plugged in, even though it is not turned on. We do not recommend excessively refolding the TheraMat, as this will compromise the integrity of the sensitive heating element. The Shield Life TheraMats must be stored in the original manner, when it was first received.
- What is the warranty for my Shield Life product?
All Shield Life products are accompanied by a 1-year warranty.